The process
How we work
Five steps, always in the same order. You know what’s next before it happens.
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1. Reach out
Call, text or answer a few quick questions online. It takes less than a minute.
[SWAP: e.g. We text back within 15 minutes during business hours]
What you get
A fast reply and a walkthrough on the calendar.
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2. In-home walkthrough
Erik comes to your house, walks the space, listens to what you want and takes measurements. No pressure and no sales pitch.
[SWAP: e.g. Walkthrough within 72 hours]
What you get
Measurements, ideas and straight answers on what’s possible.
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3. Your written plan
You get a written scope with options and a clear price range. Take your time. Ask questions. Decide when you’re ready.
What you get
A written scope, options and a clear price range.
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4. The build
You get a schedule before we start. The crew protects your home, cleans up every day and keeps you posted. Any change happens in writing, with your OK.
What you get
A schedule, a protected and clean home, and changes only in writing.
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5. Final walkthrough
We walk the finished job together and fix everything on the punch list before we call it done.
[SWAP: workmanship warranty length]
What you get
A finished punch list and your warranty in writing.
Our promises
What you can hold us to.
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“They’ll disappear halfway through.”
We show up and we finish.
Erik is your one contact from the first walkthrough to the last. You get a schedule before we start, and if it changes, you hear it from us first.
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“The price will keep growing.”
No surprise numbers.
You get a written scope and price range before any work starts. If something changes, you see the new price in writing and approve it first. Nothing extra happens without your OK.
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“My house will be a disaster.”
We treat it like it’s ours.
Floors covered, dust walled off and the jobsite cleaned at the end of every workday. You still live there. We don’t forget that.
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“Nobody ever answers the phone.”
Real answers, fast.
Call or text and you reach someone who knows your project, in English or Spanish.
[SWAP: e.g. We text back within 15 minutes during business hours]
Questions
Questions about the process
How long will my project take?
It depends on the size of the job. A bathroom refresh is quicker than a whole-house rehab. Your written plan includes a timeline, and Erik tells you up front about anything that could slow it down, like special-order materials.
Do you pull permits?
When our work requires a City of El Paso permit, like many electrical and structural changes, it’s listed in your plan and we take care of it. Restora doesn’t do plumbing or roofing; those permits are pulled by the licensed plumber or roofer.
Do you work with insurance claims?
Yes. For water and flood damage we document the damage with photos, write a detailed repair scope and meet with your adjuster. Your insurance company decides what’s covered. Texas law doesn’t allow contractors to waive your deductible.
Do you fix the leak itself?
No. The source of the leak has to be repaired first by a licensed plumber or roofer. Once it’s fixed, we restore the walls, ceilings and finishes it damaged.
Do I have to move out?
Usually not. Most people stay home during a kitchen or bathroom remodel. For bigger rehabs where the kitchen and bathrooms are out at the same time, moving out for part of it can be easier. Erik will tell you honestly at the walkthrough.
What if you find damage behind the walls?
It happens, especially in older homes. We stop, show you photos and give you a written price for the repair. If there’s an active leak, a licensed plumber or roofer fixes the source first. Nothing extra gets done without your OK.
The offer
Free In-Home Walkthrough + Written Plan
Erik comes to your house, walks the space, listens and measures. Then you get a written scope with options and a clear price range.
- Erik walks the space with you and listens first
- Measurements and straight answers on what’s possible
- A written plan with options and a clear price range
No pressure. No surprise numbers.